Question 1

How quickly can you fix my motor failure?

Accepted Answer

At Garage Door Sumner, we understand that a motor failure can leave you stranded. For emergency situations, we offer 24/7 service with our rapid response team. In most cases, we can diagnose and repair motor issues the same day you call. Our service vehicles are stocked with common replacement parts, so many repairs are completed in a single visit. For motor replacements, we can typically schedule installation within 24-48 hours, depending on the specific model needed. Call us at (253) 338-5953 and we'll get you back up and running as fast as possible.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several factors. The most common causes include: 1) Normal wear and tear - motors typically last 10-15 years with proper maintenance. 2) Overheating from continuous use or poor ventilation. 3) Electrical issues like power surges or faulty wiring. 4) Excessive door weight from broken springs forcing the motor to work harder. 5) Lack of maintenance leading to strain on the motor. 6) Moisture damage from condensation or flooding. 7) Gear wear, especially in older chain-drive units. Regular maintenance can catch many of these issues early, extending your motor's lifespan significantly.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. Garage Door Sumner partners with reputable financing providers to offer flexible payment options for qualified customers. We offer: Zero-interest promotional periods (subject to credit approval), low monthly payment plans, quick and easy application process, and same-day credit decisions in most cases. During your free estimate, our technicians can provide you with financing information and help you understand your options. Contact us at (253) 338-5953 to learn more about making your garage door project affordable.

Question 4

What brands of garage doors do you install?

Accepted Answer

We work with all major garage door manufacturers to give you the widest selection possible. Our most popular brands include Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Northwest Door. Each brand offers different styles, materials, and price points. During your free consultation, we'll help you compare options based on your aesthetic preferences, budget, and functional needs. All installations come with our 10-year warranty on labor.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors. However, if your door sees heavy use (more than 4-6 cycles per day), consider semi-annual service. Regular maintenance includes lubricating moving parts, testing safety features, adjusting spring tension, inspecting hardware, and checking the door balance. This preventive care can extend your door's life by 5-10 years and helps catch small issues before they become expensive repairs.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All Garage Door Sumner technicians are IDA (International Door Association) Certified and OSHA Compliant. We're fully licensed, bonded, and insured, protecting both our team and your property. Our technicians undergo continuous training on the latest garage door technologies and safety procedures. When you choose us, you can trust that trained professionals are handling your garage door with expertise and care.

Question 7

What's included in your 10-year warranty?

Accepted Answer

Our industry-leading 10-year warranty covers: all parts we install (springs, panels, rollers, hinges, etc.), labor for warranty repairs, spring breakage from normal use, opener components and motors, and installation workmanship. Unlike some warranties, we don't have hidden exclusions or require expensive maintenance plans to stay valid. If something we installed fails, we fix it—simple as that. The warranty is also transferable if you sell your home.

Question 8

Do you provide free estimates?

Accepted Answer

Yes, all estimates are 100% free with no obligation. A trained technician will visit your home, assess your needs, answer your questions, and provide a detailed written estimate. We believe in transparent pricing—the quote you receive is the price you'll pay, with no hidden fees or surprise charges. There's never any pressure to make an immediate decision. Call (253) 338-5953 to schedule your free estimate.

Question 9

What areas do you serve?

Accepted Answer

Garage Door Sumner serves the greater Sumner area and throughout Pierce and King Counties. Our service areas include Sumner, Tacoma, Puyallup, Auburn, Kent, Federal Way, Bonney Lake, Buckley, Enumclaw, Renton, and Lakewood. If you're unsure whether we service your area, give us a call at (253) 338-5953—we may be able to accommodate locations just outside our regular service area.

Question 10

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours to complete. This includes removing the old door (if applicable), installing the new door and hardware, setting up and testing the opener, and ensuring everything operates safely and smoothly. Complex installations, such as custom doors or commercial applications, may take longer. We'll provide a time estimate during your consultation so you can plan accordingly.

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